Privacy Policy

Privacy Policy
Hey Low Spirits Pty Ltd is committed to protecting any personal information we collect.  We will always comply fully with the National Privacy Principles set out in the Privacy Act 1988 (the Act), as they apply to us. We will only collect, use or disclose personal information in accordance with the Act and this privacy policy. This privacy policy covers all “personal information” we hold, that is, information, or an opinion, about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion.

If you have any questions about this privacy policy, or the content or practices of our website, you can contact us at 

We will only collect information that is necessary for one or more of our functions or activities. When you place an order with us, we will ask you for personal information including your name, date of birth, phone number, email, billing address, delivery address and any special delivery instructions. This information is provided to our delivery agent so we can send you your order. We collect date of birth details to verify that you are over 18 years of age. We use integrated platform Squarespace for purchasing products from us. You are covered by Squarespace’s privacy policy in this instance.

From time to time, we advise our customers who have opted-in to our subscriber list of up and coming offers and special events and promotions. If you do not wish to receive these offers, you can click the unsubscribe link in your next email or email us at When you submit feedback or questions via email, or contact us for information about our website, we will request your name and contact details. We use this information solely to respond to your enquiries. We do not rent, sell or share any personal information with any third party without your permission, except as set out in these Conditions.

Access to Records
You can request not to receive communication from us (or you can withdraw from our mail and order database altogether at any time). Please use the contact information above if you wish to do this. We are also happy to provide you with details of all your personal records at your request. There are certain exemptions that may apply to the provision of that information. To contact us regarding your personal information, please use one of the methods above. We will ask you to confirm your identity before providing your information. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

Website Security
Our goal is to protect the security of the personal information we collect. All communications through our website occur in a secure environment using the latest technology. We will also monitor and implement appropriate technical advances or management processes in order to safeguard your personal information. We use ‘cookies’ (a small amount of information sent from our server to your computer) to enhance the performance of the website. These are mostly ‘session-based’ and do not stay on your computer permanently, although they can be used to retrieve certain information you previously provided to us so that you do not need to re-enter this information every time you use our website. We track our customers movement around the website for our own website research and improvement purposes only. No other personal details are collected from this research. This is not used to create customer profiles. Where our website contains links to other websites, we are not responsible for the privacy practices or the content of those websites.